RENT: Due by the 1st of every month.
Payable by Check or Money Orders (no cash please). Late fees are as follows: $10
after the 5th, $25 after the 10th and $50 after the 15th. When
paying rent please include on your check your vendor # and what
you are paying for (ie. rent, work, late fee, etc..).
MERCHANDISE: Any new merchandise different than what you
came in with must be approved by us first (limit duplication). If you are
buying wholesale at gift shows, from other crafters, etc... we have very
strict guidelines so check with us first before buying and bringing these
items in the store ~ you will need to talk to Sandy (manager). Keep
your area stocked with merchandise for the upcoming seasons & holidays.
RESTOCKING: When finished restocking you must stop at front desk and show us
your boxes, bags, etc... empty or full. Any merchandise you
are removing from store must be inspected by
us. Also, when restocking or rearranging your area, please
vacuum carpet around & in your area if you dirty it.
MAILING CHECKS: If
you are a long distance Crafter and want your sales checks mailed
to you, you must provide us with self addressed #10
envelopes (business size-please no little
envelopes). Also, please list your vendor # in the bottom left
had corner.
PRICE TAGS: Make sure you mark your tags correctly & print clearly. The first line should
list your vendor & booth #, the second line should be a brief
description of your item and the item # (4 digits or less, no
letters please), and the third line should be your
price. Please put either a dollar sign ($) or a cents sign, which
ever applies to your price. All this information should be on one
side of your tag, large enough to read, legible and in the
correct order. We are not responsible for errors due to incorrect
or unreadable tags. Make sure all items are priced & tags are securely
attached to your items.
Sample of a Correct Tag (must be in this order):
9299 - H1 |
Click Here for printable Price Tags (make copies, cut, attach string to left side of tag and attach to items).
FLOOR TIME: Fee
is $25 for not working 4 hours. A $12.50 discount is taken if fee
is paid by the 5th of the month for which work is due. Checks will not be
given out unless you have worked your hours or paid for not working.
1. Sign up early to reserve your shifts. Only one person per
available shift. If signing up for 2 back to back shifts make
sure they do not over lap. (ie. you cannot sign up for the
1pm.-3pm. shift and the 2pm.- 4pm.)
2. BE ON TIME FOR YOUR SHIFT!
3. When you arrive make sure you sign in at the front desk.
Check with front desk as to what aisles you are to patrol.
4. Conduct yourself in a businesslike manner. Walk around and
allow customers to notice you. You are there to help them. Tell
customers if they need anything just let you know. If you're near
the front of the store and a customer is leaving say goodbye and
tell them to come back soon or have a good evening. If a customer
comes in with a package let them know it must be checked at the
front desk.
5. If you see a customer carrying a couple items take them a
shopping basket or offer to take the items to the front desk for
them.
6. Tidy up as you work - dust, vacuum, straighten booths (move
items around to fill in any empty spaces), return any misplaced
items to their proper area, and so on.
7. If you need to work on your area please do it prior to
your shift or after your shift, not during
your shift.
8. Do not sit or congregate with other working vendors while
working. We don't mind if you take a short break or talk briefly
to other vendors when it's slow, but when customers are in the
store we need you to patrol the aisles.
ON-LINE CRAFT MALL SPECIAL OFFERS: Vendors can offer our
Internet customers a discount/special offer on an item or items
in the showroom on their item/items. Coupons on web site will list
offer & include an expiration date. We create coupon to your
specifications. Customers will have to redeem coupon at showroom.
* Discounts will come off vendors price, store does not absorb
these special discounts or offers that you the crafter offer.
VENDOR DEMONSTRATIONS: This is a great way to increase
your sales, especially if your offer personalized items. As long
as space permits, crafters are welcome to set up and do craft
demonstration at the showroom anytime.
ACCEPTING CREDIT CARDS AT SHOWS: Vendors in our showroom
are welcome to use our credit card account to accept MasterCard
and Visa sales at shows. 3% Charge fee will apply. For more
information on this service inquire for details. You will be assigned a
special vendor # for these sales.
SPECIAL ORDERS: Merchandise must be tagged the same as
regular store merchandise and include customers name, phone # and
amount due. Ask for special order forms at front desk. Make sure you sign your order in at front desk and
then place it in the back room (get key). Please do not call
customer to let them know item is at store until you actually
have it at the store. If for some reason you can't have the item
at the store by the promised date, make sure you call the
customer and inform them.
LAYAWAYS: Our layaway program is 60 days. An item will
show up on your sales report as LayS (layaway sale) when it is
first put on layaway and the following two payments will show up
as LayP (layaway payment). Any items past 60 days and not paid in
full, we will contact customer and if they do not come in and pay
remaining balance within a week, we will return the item to your
area. The customer is not refunded any previous amounts they have
paid on a layaway.
WINDOW DISPLAY: We have two window displays which are
changed twice a month. Items are selected randomly from
throughout the store to decorate our displays. If you'd rather
not have items in the display windows, please let us know.
SELLING FOOD: No type of food home made or pre-packaged
can be sold in the store without meeting the Allegheny Health
Department guidelines. Permits are usually required. For
information or questions please call William Hamilton -
Department of Health at 412-578-8044.
STUFFED TOY ACT NO. 372: Intended to protect the health
and promote the general welfare of children of Pennsylvania, the
cooperation of all persons will be immeasurable. Any stuffed
article, plaything, that is attractive to children, likely to be
bought as or played with shall be considered a stuff toy. Any
crafter selling an item that fits this description must tag these
items with a tag stating the following: "This article is
not intended to be used a toy. It may be hazardous to infants and
children". We have these tags at front desk, please ask for some
or include the statement on all your price tags to be safe. If you use pre-made stuffed animals or dolls,
please leave the existing registration tags on the items.
MISSING ITEMS: If you have an item missing please check
throughout the store, window displays, on your past vendor
reports and in the backroom in the untagged & broken item box
before you have us look for it. If after that you still can't
locate it, let us know and we will run a computer search and look
for it, 9 times out of 10 it is has been placed in another
booth.
MAINTAINING YOUR AREA: You are required to keep your
rental area clean at all times. It benefits us all to keep the
store looking great at all times. Please do not remove all your
items from store to do a craft show, make sure you have enough
stock to do shows and stock your area. A word to the wise, the
well stocked areas have proven time and time again to have higher
sales. Rearranging your merchandise at least once, twice or more
a month helps promote good sales.
RESTROOM: The bathroom is only open to employees and our
crafters. We do not let customers use it anymore (we were calling the plumber
once a month). If you need to use it please ask for the orange key
at the front desk, not the bathroom key. Please keep our bathroom clean ~
if we need toilet paper, paper towels, etc... let us know.
LEAVING: All vendors must give a 30 day written notice
prior to the end of the rental month that they are leaving. No
merchandise may be removed from the store unless all debts are
paid in full.